DO YOU OFFER REFUNDS? No. Vanilla Lily Designs does not offer refunds for any products/services.

WHAT HAPPENS IF I CANCEL MY MEMBERSHIP? The value paid will never be lost. If your membership is canceled, you will receive a credit in the amount paid for unused credits, but you will no longer qualify for the deep discount benefit. This credit can be used on any regular or sale-priced item.

ARE CREDITS/MEMBERSHIPS TRANSFERRABLE? No, they are not, but you can use multiple pen names on one account if they all belong to you. Please provide all pen names when signing up, and if you create a new one, please notify me. This is based on the honor system, so please respect the no-sharing rule.

WHAT IF I DON'T NEED ONE OF MY CREDITS? Credits do not expire so you can use them at any time. They are not refundable or transferrable. You can substitute as stated in the package details.

WHAT IS INCLUDED? See individual plans above for details.

HOW DO I USE MY CREDITS? When you're ready to use a credit, please email me. If you see a premade and want to ensure you snatch it up, please email/dm me and let me know that you want it right away, as they are first come, first served.

WHAT IF I WANT MORE THAN MY CREDITS? Unfortunately, you cannot purchase individual credits, but you can use the prepay option of 3 or 6 to gain instant access to discounted credits. 

CAN I SWITCH PLANS? You can switch between monthly and b-monthly once per year.

IS THERE A SPECIAL WAY YOU NEED THE DOCUMENT FOR FORMATTING? Yes, you must provide a Word document that you have used styles. Nothing fancy, but styles must be used.  

WHAT IF I DON'T KNOW HOW TO USE STYLES? Take a look at this article for a quick tutorial. If you still require guidance, email me, and I will be happy to help you.

WHAT TYPE OF FILES WILL I RECEIVE? ePub (kindle and generic), mobi, PDF

WHAT ABOUT HARDCOVER? If your hardcover is the same size as your paperback, you should be able to use the same file. I say should because thicker books may require a bigger inside margin. If it's a different size, there would be a $20 fee to format and provide a PDF for the hardcover.

CAN YOU MATCH MY INTERIOR TO MY COVER? Maybe not exactly, but we can work together to find the best look for your interior. If I don't have the exact font, I will use something as close as possible. If you do not have the cover image, we can use something that compliments the cover nicely.

IS THERE A MAXIMUM WORD COUNT PER BOOK? Yes, the cap for the package is 80,000 words. Please email me if you have a larger document.

WHAT IF I NEED CHANGES TO MY FILES? If revisions are needed after final files are sent, you will be charged an hourly rate of $50, billed in half-hour increments.