DO YOU OFFER REFUNDS? No. Vanilla Lily Designs does not offer refunds for any products/services.

WHAT HAPPENS IF I CANCEL MY MEMBERSHIP? The value paid will never be lost. If your membership is canceled, you will receive a credit in the amount paid for unused credits, but you will no longer qualify for the deep discount benefit. This credit can be used on any regular or sale-priced item.

ARE CREDITS/MEMBERSHIPS TRANSFERRABLE? No, they are not, but you can use multiple pen names on one account if they all belong to you. Please provide all pen names when signing up, and if you create a new one, please notify me. This is based on the honor system, so please respect the no-sharing rule.

WHAT IF I DON'T NEED ONE OF MY CREDITS? Credits do not expire so you can use them at any time. They are not refundable or transferrable. You can substitute as stated in the package details.

WHAT IS INCLUDED? See individual plans above for details.

HOW DO I USE MY CREDITS? When you're ready to use a credit, please email me. If you see a premade and want to ensure you snatch it up, please email/dm me and let me know that you want it right away, as they are first come, first served.

WHAT IF I WANT MORE THAN MY CREDITS? Unfortunately, you cannot purchase individual credits, but you can use the prepay option of 3 or 6 to gain instant access to discounted credits. 

CAN I SWITCH PLANS? You can switch between monthly and b-monthly once per year.

DO THE CLUB MEMBERSHIPS INCLUDE REVISIONS? Yes, three revisions are included. After three, you will be charged an hourly rate of $50, billed in half-hour increments. Any changes made after the final files have been sent will incur a $50 minimum charge plus $50 per hour after the first hour.

CAN I ORDER A DUET/SERIES? You can as long as you have enough credits.

HOW MANY IMAGES ARE INCLUDED WITH THE PACKAGE? You are allowed two stock images. Please visit Depositphotos site to search for the image(s) you'd like used on your cover. When you're ready, please provide the link to the image.

CAN YOU FIND ME AN IMAGE? This is something that I no longer offer. I used to help authors search for the perfect image, but it became extremely hard. The vision you, as an author, have for your cover is usually very vivid. As an author myself, I know how difficult it is to find images when I know what I'm looking for, but as a designer, it's even harder. We spend hours and send them over to the author to be told no, even though we feel that visually it's exactly as described by the author. I spent more time on the search than on the cover and made very little money for the time spent.